1. Cancellation Policy Specific to Sri Lankan Hotels, Resorts, Bungalows and Villas:

Please check the Hotel's, Resort's, Bungalow's or Villa's rate sheet to find the individual cancellation policy.

2. Cancellation Policy Specific to Maldives Hotels, Resorts & other Properties:

Please check the Hotel's, Resort's or other property's rate sheet to find the individual cancellation policy.

3. Cancellation by Us

We reserve the right to cancel your holiday because of unforeseen circumstances. In this event we will return all money paid by you and, wherever possible, we will offer an alternative hotel of similar features. We cannot be held liable for any incidental expenses that you may incur during arrangements for a holiday that is subsequently cancelled by us.

4. Rates & Taxes

Our prices are inclusive of service charge & government taxes and subject to change with any increase in government taxes.

5. Confirmation of Reservations:

Reservations will be confirmed within 36 hours of making a Booking Request. Full details of the hotel you have requested, or the alternative that we have booked for you, will be provided.

In the unlikely event of a confirmed hotel booking being unavailable, we will use our best efforts to supply similar class of accommodation within the same geographical area.

6. General Terms & Conditions

   a) We act solely as a travel agent & accommodation is chosen at your own risk

   b) We recommend all www.srilanka.com travelers should carry their travel insurance.

   c) Airport Transfers booked and paid through www.srilanka.com.

     Arrival
     Our representative will page guest name board at the airport on arrival as per the flight details given to us by guest.      Any amendments to flight details will have to be informed 24 hours prior to arrival to our holiday hotlines +94 773     679 285 or +94 777 571 881

     Departure
     Our representative will pick you up according to the flight details given by you. Any amendments to flight details will      have to be informed 24 hours prior to arrival to our holiday hotlines +94 773 679 285 or +94 777 571 881

   d) We will not accept any responsibility or liability in case transfers provided by a third party not arranged by        www.srilanka.com

   e) Customer must pay additional USD 30.00 in case of bank transfer.

   f) Complaints:
   Any complaints must be made prior to departure from the hotel. Please contact srilanka.com's booking service: Tel.:    +94 11 5873305; Fax: +94 11 2555447; E-mail: booking@srilanka.com. Complaints received after departure will not be    entertained under any circumstances. hotlines +94 773 679 285 or +94 777 571 881

   g) Amendments:
   Should you need to make any amendments to your reservation, please contact us with your unique Booking ID.

   Any changes or amendments on completed bookings are subject to USD 25/= as administration charges. + Charges (if    applicable) according to the hotel cancellation policy.

   h) We reserve the right to make amendments and withdraw any offer at any given time.

   i) Force Majeure:
   We are not responsible for any unforeseen circumstances beyond our control such as natural disasters, fire, adverse    weather conditions, industrial disputes, terrorist action or threat of war.

7. DISCLAIMER POLICY

Noramix Trade AS have done their best to ensure the accuracy of all the information on this website. However, they accept no responsibility for any loss, injury or damages sustained by anyone as a result of information or advice contained on the site nor for the results of any travel arrangement originating from this site. You are encouraged to verify any critical information with relevant authorities before you travel; including information on visa requirements and health and safety.

Noramix Trade AS make no representation about the suitability of information published on this website for any purpose. Noramix Trade AS disclaim all warranties and conditions with regard to this internet site and the information contained therein, including without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

In no event shall Noramix Trade AS and/or their Agents or Sub-agents be liable for any special, indirect or consequential damages or any damages whatsoever arising out of or in connection with the use or performance of this internet site, provision of or failure to provide services.

The information on this website could include technical inaccuracies or typographical errors.

Noramix Trade AS,
Liaveien 1, Inngang A
5132 Nyborg
Norway.
Telephone No. +47 55 39 39 39
Fax No. +47 55 39 39 34
Email: info@noramix.com

In association with
Sri Lanka Tourism Board

© 2014 Srilanka.com
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