At Srilanka.com we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Total customer elation is our goal, and we work tirelessly to ensure that each and every customer is so elated with their experience that they stop conversations to tell others about us.

This page is your guide to Srilanka.com's Customer Support Services. It has been designed so that you may find the answers to most common questions, easily - without ever picking up a phone. Of course, if you need to speak to an agent, free assistance is available.

• How do I book a hotel through www.srilanka.com ?
• Can I make a hotel booking for someone else ?
• How many rooms can I book at once ?
• Why are all your hotels prepaid ?
• What credit cards can I use for hotel bookings ?
• When will I be charged for my booking ?
• Are group bookings offered for hotels ?
• What do I need to check in at the hotel ?
• How do I cancel a hotel booking ?
• If I check out early on a reservation, can I obtain a refund for the nights I did not stay?
For transport information, please click here.
For contact information on our customer service and support please click here.

How do I book a hotel through www.srilanka.com ?
Online booking has never been so easy! Here's how you book online in 4 easy steps:
  1. Find the hotel you want to book and click the "Book Now" button.
  2. Fill out the Booking Request Form.
  3. Review and verify your booking information and click the "Submit" button.
  4. Within a few hours you will receive an email with a payment link to proceed with the payment. And as soon as you pay, the booking will be done.
Now simply print out your vouchers and pack your bags! (Wasn't that easy?)
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Can I make a hotel booking for someone else ?
Yes. When entering "Guest Information" be sure to use the name of the person who will be travelling. Then, input your details in "Billing Information".
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How many rooms can I book at once ?
You can book up to 15 rooms at once. If you need more rooms, simply tick the additional rooms option.
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Why are all your hotels prepaid ?
By prepaying your reservation you are assured that the rate paid is secured and that you will not be subject to room rate increases.
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What credit cards can I use for hotel bookings ?
Accepted credit cards are listed as options when you are about to make your payment. In general, all major credit cards are accepted. If you have additional questions, prefer to fax or call with your card details, or would like to use a card that is not listed, please call Srilanka.com's Hotline: +94 777 571881 or Customer Care: +94 11 5873305 - 7
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When will I be charged for my booking ?
You will be charged as soon as the booking is fully confirmed.
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Are group bookings offered for hotels ?
Yes. Please call Srilanka.com's Hotline: +94 777 571881 or Customer Care: +94 11 5873305 - 7 for group booking assistance.
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What do I need to check in at the hotel ?
It's always a good idea to bring your Srilanka.com confirmation voucher. Vouchers are provided after booking is confirmed.
In the event that you forgotten to carry your confirmation voucher with you, the hotel will have your name on file. If you experience any problems during check-in, please call Srilanka.com's Hotline: +94 777 571881 or Customer Care: +94 11 5873305 - 7
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How do I cancel a hotel booking ?
You need to send an email directly to the person who handled your booking (to the email address you have received our confirmation from) . For urgent cancellations please call Srilanka.com's Hotline: +94 777 571881 or Customer Care: +94 11 5873305 - 7
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If I check out early on a reservation, can I obtain a refund for the nights I did not stay ?

Upon arrival and check-in at a hotel, you are responsible for consuming the entire length of stay. No refunds or credits will be issued for any nights reserved, but not consumed.

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