Srilanka.com is committed to providing you with the best customer service and support. Our Customer Service Center (FAQs) offers you immediate answers to many of your questions. If you don't find the answer you are looking for, please contact us. You can also call us at one of our offices or email us. The telephone numbers and email ids are provided here for your reference.

Our endeavour is to process each inquiry as quickly as possible, so please be patient and you will hear from us.

If you are looking for information Amendments and Cancellations, please browse the topic list below:

How can I amend or cancel my booking?
To amend or cancel a booking, please fill up this form. One of our reservation consultants will revert with a response as quickly as possible.

Please note in some cases an amendment or cancellation fee will apply.

I have lost my voucher, what do I do?
Once you enter your Booking ID that was used while making the booking, you will be able to access the page from where you may print another copy of your voucher.

How do I check status of my hotel booking?
Check the status of your booking 24 hours a day, 7 days a week. Click here to enter your Booking ID in the Booking Id Search box and get the latest update on your booking.

I have lost my Booking ID, what do I do?
You can obtain your Booking ID from the email we had sent you when you made your booking request. In case you are not able to locate that email, please click here to send us a request and we will be happy to forward it to you.

More Questions? Visit our complete FAQs page.


  ONLINE CHAT
We are standing by to answer your queries and help you with your travel plans. Contact us Mon-Fri, 9am to 5pm (Sri Lanka time)

  CENTRAL RESERVATIONS & BOOKING
Email : booking@srilanka.com
Call Us: +94 777 571881 or +94 11 5873305/ 6

  CUSTOMER SUPPORT
Email: info@srilanka.com
Call Us: +94 777 571881 or +94 11 5873305/ 6
Fax: +94 11 2555447
Hours*: Mon-Fri 9:00am - 5:00pm
            Sat 9:30am - 2:00pm

*GMT +5:30 Hours

  CORPORATE OFFICES
Head Office:

Noramix Trade AS,
Liaveien 1, Inngang A
5132 Nyborg
Norway.
Telephone No. +47 55 39 39 39
Fax No. +47 55 39 39 34
Email: info@noramix.com

Ground Handling Agent:
Noramix Travels (Pvt) Ltd
419 A 1/1, Galle Road
Colombo 03
Sri Lanka.

In association with
Sri Lanka Tourism Board

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